WARNING: BOATS MAY RETURN SLIGHTLY LATER THAN THE SCHEDULED TIMES.

Before booking, the customer is aware of the exact meeting point, which is shown on the product page as a map and in the booking confirmation received by e-mail as the location. The company may contact the customer only to send specific instructions about the exact meeting point.

You will always receive a booking confirmation at the e-mail address provided confirming your booking. If you do not receive it, it may be because:

The payment has not been completed correctly, so the booking will not be confirmed.

The payment has been completed correctly and the booking is confirmed, but you entered an incorrect e-mail address. In this case, please contact us.

The payment has been completed correctly and the booking is confirmed, but you cannot see it in your inbox. In this case, please check your spam/junk folder.

No-shows or late arrivals are not eligible for a refund under any circumstances.

If a customer makes the same booking by mistake, we will partially refund the error, 70%. If the customer makes the claim on the same day as the activity or afterwards, no refund will be given, as these bookings were reserved and blocked from sale.

The boat route and the number of stops may vary without prior notice due to maritime safety regulations, weather conditions, sea conditions, wind, waves or instructions from the captain. Entry into caves, coves or specific swimming/snorkelling areas requires good sea conditions and, on some windy days, may not be possible for safety reasons.

IF THE BOAT CHANGES ITS ROUTE, STOP OR NUMBER OF STOPS, NO REFUND WILL BE GIVEN.

If the buyer cancels the booking at least 7 days before the scheduled date, 50% will be refunded. From the 6th day before the booking date until the day of the booking, no refund will be given.

Deposits are personal and NON-REFUNDABLE.

Gift vouchers expire 1 year from the date of purchase, are personal and NON-REFUNDABLE.

If the company cancels the activity for any reason, the customer will be offered the option to do it on another day or receive a full refund. If the customer accepts the new date, the same terms and conditions will apply. If the customer does not accept the new date, they will be fully refunded through the same payment method.

In ALL other cases, no refund will be given.

The buyer is aware of the requirements for each activity, which are explained on the corresponding product or booking page.

The booking date may be changed up to 48 hours before the booking date, subject to availability.

Customers who are drunk or under the influence of alcohol, drugs or any other substance will not be allowed to board the boat, and the booking will be cancelled without any refund. This also applies if the customer’s behaviour is disruptive, aggressive, unsafe or inappropriate before or during the activity.

For maritime safety reasons, the company may modify the route of the excursions, the departure or return times, the swimming/snorkelling areas and the number of stops without prior notice.

If a customer wishes to end an activity for any reason, the company will proceed accordingly where possible and safe to do so, with no refund.

All customers are aware of the safety requirements and recommendations already mentioned on the activity page.

Customers must follow the instructions of the captain and crew at all times. Failure to follow safety instructions may result in the customer being excluded from the activity without any refund.

Customers taking part in water activities such as swimming, snorkelling or paddle SUP are responsible for informing the company of any medical condition, physical limitation or circumstance that may affect their safety during the activity.

For safety-related information or medical conditions connected to any boat, snorkelling, swimming or paddle SUP activity, not telling the truth may result in serious consequences and may have legal consequences in the event of legal proceedings.

The company is not responsible for the loss, theft or damage of personal belongings during the activity. Customers are responsible for taking care of their own belongings at all times.

You have 1 year to file a civil claim for damages arising from any accident.

In the event of legal proceedings, these will take place in the Ibiza jurisdiction.